Terms & Conditions

Last updated: 5 August 2026

These Terms and Conditions explain how Stormspell Limited supplies roofing and building materials to consumers and business customers. Please read them before placing an order. Nothing in these terms limits the statutory rights of a consumer.

1. About us

Stormspell Limited (“Stormspell”, “we”, “us” or “our”) is registered in England and Wales under company number 03736140. Our registered office is Stormspell House, Russel Road, Southport, Merseyside, United Kingdom, PR9 7SB.

You can contact us by emailing sales@stormspellroofing.co.uk, telephoning 01704 233300 or writing to the address above.

2. Who these terms apply to

These terms apply to purchases made through our website, by telephone, by email, through an order request form or at one of our branches.

• A consumer is an individual buying wholly or mainly for purposes outside their trade, business, craft or profession.
• A business customer is anyone buying wholly or mainly for business purposes.

Some provisions apply only to consumers or only to business customers and are identified accordingly. If there is a conflict between these terms and a written quotation or trade-account agreement signed by us, the signed agreement takes priority.

3. Products, descriptions and advice

We take reasonable care to ensure that product descriptions, dimensions and images are accurate. Images are illustrative and colours, textures, shades, finishes and natural materials may vary between screens, samples, batches and manufacturers. Such normal variations do not make goods defective, but goods will still match their description and meet all rights that cannot legally be excluded.

Quantity calculations, measurements and technical guidance are provided in good faith using the information supplied by you. Unless we have expressly agreed to provide a professional design or surveying service, you remain responsible for checking quantities, suitability, installation requirements and compliance with relevant building regulations and manufacturer instructions before ordering or using the goods. Consumers’ statutory rights are unaffected.

4. Quotations, orders and contract formation

A quotation is valid for the period stated on it and may be withdrawn before we accept an order. Submitting an online order, purchase order, order request or acceptance of a quotation is an offer to buy from us.

An automated acknowledgement or a response to an order request does not mean that we have accepted the order. A binding contract is formed when we expressly confirm acceptance, confirm that goods are ready for collection, dispatch the goods or begin providing an agreed service, whichever occurs first.

Order request forms are requests for us to check pricing, stock and delivery arrangements. We will contact you before an order arising from such a request is accepted.

Please check all details before submitting an order. Contact us promptly if you need to correct an error. We may decline or cancel an order where goods are unavailable, payment is not authorised, delivery cannot reasonably be made, an obvious pricing or description error has occurred, or we reasonably suspect fraud or misuse. If we cancel after payment, we will refund the affected amount without undue delay.

5. Prices, VAT and payment

Prices may differ between our website and branches. We will make clear whether a displayed price includes VAT. Any delivery charge and the total amount payable will be shown or confirmed before the contract is formed.

If a price is obviously incorrect, including where an item is shown as £0.00 in error, we may reject the order, refund any payment and offer the goods at the correct price.

Payment is due in full before dispatch or collection unless we have agreed a trade account or other written credit terms. Business customers must pay invoices by the stated due date. We may suspend further supplies while an undisputed amount is overdue and may charge statutory interest and recovery costs where legally permitted.

Promotional codes are subject to their stated conditions, expiry date and product exclusions. Unless stated otherwise, they cannot be exchanged for cash or combined with another promotion.

6. Availability and substitutions

All goods are subject to availability. If an item is unavailable, we may offer a suitable alternative, revised delivery date or refund. We will not substitute a materially different product without your agreement.

7. Delivery

Delivery dates and times are estimates unless we expressly agree otherwise in writing. We will use reasonable care to deliver within the agreed period and will tell you if a material delay is expected. Consumer delivery rights under the Consumer Rights Act 2015 remain unaffected.

Deliveries normally take place Monday to Friday between 08:00 and 16:00, excluding bank holidays. Timed delivery is not guaranteed unless expressly confirmed.

Unless otherwise agreed, delivery is to the kerbside at the address on the order. Roofing and building materials are often heavy and delivered by large vehicles. You are responsible for providing:

• accurate address, postcode and contact details;
• safe and lawful access suitable for the delivery vehicle;
• details of narrow roads, low bridges, weight restrictions, steep or soft ground, parking restrictions or other access problems;
• a hard, level and safe unloading area; and
• any permit required for unloading or leaving goods at the agreed location.

Our driver has final discretion over whether an unloading location is safe. We are not required to drive onto private land or unload over walls, fences, slopes, gravel or soft ground. A customer who asks a vehicle to leave the public highway is responsible for identifying a safe route and may be responsible for damage caused by unsuitable access, except where caused by our negligence.

If delivery fails because nobody is available, the information supplied was incorrect, access is unsafe or unsuitable, or you redirect the vehicle, we may charge the reasonable direct cost of storage, redelivery or return. We will explain the charge.

We will leave goods unattended only where agreed. For consumers, risk passes when the goods come into the physical possession of you or a person you nominate, including when they are left at a location expressly agreed with you. For business customers, risk passes on delivery at the agreed place or on collection.

Do not arrange installers or remove existing materials until the goods have arrived and you have checked them.

8. Collection

We will tell you when goods are ready and where they may be collected. Please bring the order details and suitable transport. Risk passes to a consumer when the goods are collected by the consumer or their nominated person. For business customers, risk passes when the goods are made available and loaded or handed over.

9. Checking deliveries, shortages and transit damage

Please inspect goods as soon as reasonably possible and, where safe, note visible damage or shortages on the delivery document. Contact us promptly with the order number, photographs and details so that we can investigate.

We ask that visible delivery damage or shortages are reported within 48 hours where reasonably possible. This helps us investigate with the carrier, but it does not remove or shorten a consumer’s statutory rights. Latent defects should be reported promptly after discovery.

Small numbers of roofing tiles may occasionally be chipped or broken in transit and can sometimes be used for cuts. This does not prevent a consumer relying on statutory remedies where the goods do not conform to the contract.

10. Consumer right to cancel distance orders

If you are a consumer who buys online, by telephone or by another distance method, you normally have the right to cancel without giving a reason from the date the contract is formed until 14 days after the day on which you, or a person nominated by you, receives the goods. For an order delivered in separate parts, the period runs from receipt of the final part.

To cancel, make a clear statement by email, letter, telephone or another unambiguous method before the cancellation period expires. Please include your name, address and order number. You may use the model cancellation form below, but you do not have to.

You must return cancelled goods within 14 days after telling us that you are cancelling. Unless the goods are faulty or not as described, you are responsible for the direct cost of returning them. Bulky goods cannot normally be returned by post; contact us and we can provide a collection quotation based on the direct collection cost. Any applicable collection estimate will be provided before the contract where required by law.

You must take reasonable care of the goods. We may reduce a refund to reflect a loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We will refund the price and the cost of our least expensive standard delivery option. We may withhold the refund until we receive the goods or you provide evidence that they have been returned. The refund will be made within 14 days of that point, using the original payment method unless agreed otherwise.

The cancellation right does not apply to goods made to your specifications or clearly personalised, including materials specially cut, mixed or manufactured to your requirements, where the legal exemption applies. It also does not apply to other goods excluded by law. This does not affect rights concerning faulty or misdescribed goods.

For correctly supplied goods bought in person, there is no automatic consumer right to return them simply because you change your mind. If we agree a discretionary return, a 20% restocking charge will normally be deducted from the refund. We do not accept change-of-mind returns of goods sold and clearly identified as second-hand or used. Neither rule affects statutory rights relating to faulty, unsafe or misdescribed goods.

Model cancellation form

To: Stormspell Limited, Stormspell House, Russel Road, Southport, Merseyside PR9 7SB; sales@stormspellroofing.co.uk

I/We give notice that I/We cancel my/our contract for the sale of the following goods: [describe goods]
Ordered on/received on: [date]
Name: [name]
Address: [address]
Order number: [number]
Signature (only if sent on paper): [signature]
Date: [date]

11. Faulty, damaged or misdescribed goods — consumers

Goods supplied to consumers must be of satisfactory quality, fit for any particular purpose made known to us and as described. The Consumer Rights Act 2015 provides remedies that may include a short-term right to reject within 30 days and, depending on the circumstances, repair, replacement, price reduction or a final right to reject.

Contact us promptly if you believe goods are faulty, damaged or misdescribed. We may reasonably inspect them or ask for photographs. Where goods do not conform to the contract, we will meet reasonable return or collection costs and provide the remedy required by law. Nothing in these terms excludes or restricts statutory consumer rights.

12. Returns and cancellations — business customers

A business customer has no automatic cooling-off right. Any cancellation or return of correctly supplied goods requires our prior written agreement. Where we accept a change-of-mind return, a 20% restocking charge will normally be deducted from any credit or refund, together with any separately agreed direct collection cost. Special-order, cut, mixed, manufactured, non-stock or second-hand goods will not normally be accepted for return.

Business customers must inspect goods on delivery and notify us in writing of an apparent shortage, error or transit damage as soon as reasonably practicable. A latent defect must be reported promptly after discovery. This clause does not affect liability that cannot lawfully be excluded.

13. Ownership of goods — business customers

This section applies only to business customers. Ownership of goods does not pass until we have received in cleared funds all amounts due for those goods. Until ownership passes, you must keep identifiable goods secure, insured and separate where reasonably possible. You may resell goods in the ordinary course of business, but that permission ends if you become insolvent or payment becomes overdue. Risk passes as set out in sections 7 and 8.

14. Our liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, defective products under the Consumer Protection Act 1987, or any liability that cannot lawfully be excluded.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for business losses suffered by a consumer, including loss of profit, revenue, business or opportunity.

If you are a business customer, then, to the fullest extent permitted by law:

• we are not liable for indirect or consequential loss, or loss of profit, revenue, business, contracts, anticipated savings, goodwill or opportunity; and
• our total aggregate liability arising from an order will not exceed the total price paid or payable for the goods or services giving rise to the claim.

We are not responsible for loss caused by incorrect information supplied by you, improper storage or installation, failure to follow manufacturer instructions, normal wear, misuse, unauthorised alteration or circumstances beyond our reasonable control.

15. Events beyond our reasonable control

We are not liable for delay or failure caused by events beyond our reasonable control, including severe weather, transport disruption, industrial action, shortages, utility or network failure, epidemic, fire, flood or governmental action. We will take reasonable steps to minimise the effect and will contact you where the order is materially affected. Consumer cancellation and refund rights remain unaffected.

16. Personal information

We use personal information in accordance with our Privacy Policy, UK GDPR Privacy Notice and Cookie Policy.

17. Complaints

Please contact us using the details in section 1, giving your order number and a clear description of the issue. We will investigate and aim to respond fairly and promptly. Consumers may also seek independent advice from Citizens Advice or their local Trading Standards service.

18. General

If any provision is found invalid or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right does not waive it. No person other than you and us has a right to enforce the contract under the Contracts (Rights of Third Parties) Act 1999.

We may update these terms for future orders. The version in force when your contract is formed will apply to that order unless a change is required by law.

19. Governing law and courts

These terms and contracts are governed by English law. If you are a consumer, you may bring proceedings in the courts of England and Wales or, if you live elsewhere in the United Kingdom, the courts where you live. If you are a business customer, the courts of England and Wales have exclusive jurisdiction.